How it works
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01. Fault Logging
Our system provides Principle Partners with a structured fault logging method for product repairs, updates, and closure, with API integration.
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02. Diagnosis & Resolution
Our trained engineers efficiently diagnose and resolve faults, minimizing partners' warranty costs by avoiding unnecessary events and impacts.
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03. Service Material Management
Our system actively tracks service parts from issue to return, ensuring timely availability and delivery for effective repairs.
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04. Effective Case Resolution
Our trained engineers ensure repair case completion through accurate system updates, customer follow-up, and timely service part returns, improving satisfaction and repair economics.
HP Inc Service Centre (Singapore)
221 Henderson Road, #06-13 Henderson Building, Singapore 159557
Monday to Friday: 9:00am to 6:00pm
Saturday: 9:00am to 1:00pm (Applicable for Omen & Spectre Premium Product Support)
Excluding Sunday and Public Holidays
Razer Service Center (Malaysia)
50-06-02, Level 6, Wisma UOA Damansara50, Jalan Dungun, Bukit Damansara50490, Kuala Lumpur
Monday to Friday: 9:00am to 6:00pm
Excluding Saturdays, Sundays and Public Holidays