Managed Services

Manage IT Services for Our Customers from massive PC deployment to operating Data 

In a managed service engagement, we are responsible for your organization’s IT equipment and services. For every project, we provide a structured and comprehensive service delivery with well defined service levels. Your organization can have a peace of mind with your IT environment.
We offer various service packages that are flexible and customized to suit your needs. They range from service labor credits packages to fixed rate comprehensive service contracts. And the support scopes range from end-user work space equipment to critical IT infrastructure support.

What do we do?

End User Workplace Support

  • For Incident & IMACD
  • Remote Support Services (IT Help Desk)
  • Resident Field Support Services (aka: Deskside Support Services)
  • Dispatch/Roving Field Support Services for remote sites
  • Asset Management Services
  • End devices’ imaging solutions (PC & Print)
  • Large scale end-user computing devices deployment, migration & relocation project management (IMACD projects)
  • Tech refresh assessment, planning & project management
  • Cloud services – Microsoft Office365, VM, etc

Data Center Support Services

  • DC, NOC & SOC support services
  • Hardware Breakfix, Preventive Maintenance, Field Support
  • Committed Service Level with Response/Resolution
  • 24x7x365 coverage
  • Hot-standby service parts for redundancy
  • Business Continuity Planning Support