We offer a comprehensive suite of services, including Service Desk, Remote Assistance, Product Warranty Repair, and Deskside Field Support. Our aim is to provide a holistic solution for all your end user computing needs.

We follow a structured and defined approach to ensure service excellence. By focusing on training, developing, and uncovering talent within our organization, we utilize proper skills, relevant knowledge, and experience to drive project objectives effectively.

Our Service Desk provides remote support for incident and request management through various channels such as telephone, email, chat, and platforms like Slack and Teams. We follow ITIL-based support processes to efficiently handle user issues and provide timely resolutions.

Through our Deskside Field Support, we offer onsite resolution services with specific response times, ranging from next business day to 2-hour response. Our goal is to resolve both product warranty and deskside support issues in a single visit, minimizing any disruptions to your operations.

Our Solutions Specialists are experts in the end user computing support framework, technologies, and projects. With their proficiency in Microsoft Windows Desktop Environment and utilization of endpoint client management systems like MDT, SCCM, and BigFix, we ensure that you receive the highest level of support and guidance.

We provide a range of service options to cater to your specific requirements. Whether you need per-incident support for immediate issue resolution, packaged support hours that can be purchased as needed, managed services tailored to your unique needs, or managed configuration and deployment services, we have you covered.

We offer managed migration services to assist you with migrating endpoint devices' operating systems or deploying new applications through Microsoft SCCM. Our team will help you plan the project, detail the transition, and execute the migration smoothly, ensuring minimal disruption and maximum efficiency.