Return & Exchange Policy

  • What condition should the product be in for a return or exchange?

  • To ensure a smooth returns, please comply with the following requirements:

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    • Return the item within 7 days of self-collection or delivery.

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    • Include the guarantee card, a valid tax invoice, or receipt.

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    • Ensure the return contains any free gifts, complete accessories, vouchers, and/or bundled products.

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    • Return the item in its original packaging, which should be in good condition and include the price tag.

  • What is your return & exchange policy?

  • Faulty products may be retained for testing before exchange. Returned items must be well-maintained, showing no wear and tear or damage to the box/packaging. If no exchange is possible, a credit voucher may be offered, valid for 1 month with no extensions.

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    Unopened and unmarked products may be eligible for exchange at our discretion within 7 days of purchase. Customers can choose another item, paying the price difference.

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    Refunds, excluding delivery charges, are subject to approval. The refund will be issued using the original payment method. For credit card refunds, the same card used for the purchase must be presented.

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    Certain categories/brands are not eligible for the 7-day return policy. Please refer to the list of items on the following section.

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    If the return period has passed, customers should contact the brand's service center directly for repair or warranty claims, if applicable. It's advisable to contact the service center before visiting and bring the original receipt/invoice with the faulty product.

  • Which items are are not eligible under the 7-days return policy?

  • No returns or refunds are permitted for the following:

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    • Products with broken seals or opened packaging.

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    • Items in working condition.

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    • Products with cosmetic defects, accidental damage, or damage from misuse.

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    • Software or digital downloads due to copyright infringement.

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    • Desktop PCs, Notebooks, Tablets, and Microsoft Surface Devices (Please consult the brand's service center for assistance).

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    Do contact us to enquire if the purchased product is eligible for an exchange.

  • How long does it take to process a return or exchange?

  • Credit Card 

    ​Please note that it may take up to 10 days for the respective banks to process and officially approve the refund. Kindly allow for this buffer period before the refund is visibly reflected on your statement.

  • Where can I return my online order?

  • To initiate a refund or exchange, customers need to submit a returns request within 7 days of self-collection or delivery. Our customer service representatives will get in touch with you within 2 business days.

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    Singapore return location:

    221 Henderson Road

    #05-05 Henderson Building

    Singapore 159557

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    ** Refund approvals are subject to management discretion. If your refund request is approved, please anticipate a processing period of up to 10 days.