Shipping Policy

  • What shipping methods do you offer?

  • Standard shipping: 1 - 3 Business days

  • How long does it take for orders to be processed and shipped?

  • Typically, orders get processed and dispatched in 1-3 business days if there are ready stocks available.

  • Do you offer international shipping?

  • Unfortunately, at the moment, we're only able to provide shipping services to customers in Singapore and Malaysia for the majority of our products. We're continuously working to expand our reach and hope to offer shipping to more locations in the future.

  • What are the shipping costs?

  • Shipping costs vary based on the weight of the package. Please refer below for detailed information.

    • Below 4kg: $4
    • 4.01kg - 10kg: $5
    • 10.01kg - 20kg: $9
    • Above 20kg: $12

  • Can I track my order once it's been shipped?

  • Yes, you can track your order using the tracking number provided in the shipping confirmation email.

  • Do you offer expedited shipping options for urgent orders?

  • Expedited shipping options are available for urgent orders. Additional charges may apply.

  • What happens if my order is lost or damaged during shipping?

  • In the rare event that your order is lost or damaged during shipping, please contact our customer support team for assistance.

  • Can I change the shipping address after placing an order?

  • We cannot change the shipping address after an order has been placed. Please ensure the accuracy of the shipping address during checkout.