Our IT managed services empower customers to focus on their core business activities while relying on a trusted partner to handle their IT needs efficiently and effectively.
How we can help you
Lack of IT equipment and services management
We take responsibility for managing your organization's IT equipment and services.
Unclear service delivery and service levels
We provide structured and comprehensive service delivery with well-defined service levels for every project.
End-user workplace support
Our Service Desk provides remote support for incident and request management through various channels such as telephone, email, chat, and platforms like Slack and Teams. We follow ITIL-based support processes to efficiently handle user issues and provide timely resolutions.
Asset management services
Our asset management services cover end devices, including imaging solutions for PCs and printers.
Large-scale deployment and migration projects
We specialize in managing large-scale end-user computing devices deployment, migration, and relocation projects, as well as tech refresh assessment, planning, and project management.
Cloud services support
We provide support for cloud services such as Microsoft Office365 and virtual machines.
Data center support services
Our support services cover data centers (DC), network operations centers (NOC), and security operations centers (SOC).
Hardware maintenance and support
We offer hardware breakfix, preventive maintenance, and field support services.
Business continuity planning support
We assist in business continuity planning to ensure uninterrupted operations.
24x7x365 coverage and redundancy
We provide committed service levels with 24x7x365 coverage and maintain hot-standby service parts for redundancy.
Our Service Support Framework
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People
By prioritizing training, development, and talent cultivation, we play a vital role in ensuring that our people possess the necessary skills, knowledge, and experience to drive organizational and project objectives effectively.
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Process
By strategically placing the right individuals in key positions, we establish a framework for identifying, designing, and regularly reviewing processes to ensure their relevance and alignment with objectives.
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Technology
By leveraging appropriate technologies and implementing automation, we unlock a new level of efficiency that contributes to the achievement of our overall objectives.
Services Designed For You
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IT Infrastructure Maintenance
LEARN MOREOur company provides comprehensive maintenance support for IT equipment, ensuring smooth operation and preventing costly downtime, even in cases where manufacturer support has been discontinued.
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IT Managed Services
LEARN MOREWith our managed service engagement, we aim to alleviate the burden from your organization's internal IT team, allowing them to focus on more strategic initiatives and core business objectives.
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Product Repair & Support
LEARN MOREOur company offers technical expertise in repairing and supporting various products, including servers, storage, PCs, notebooks, printers, MFPs, and interactive TVs, with diverse support solutions.
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IT Infrastructure Build-&-Run for Small Medium Operations (SMO)
LEARN MOREOur Small Medium Operations (SMO) clients rely on efficient IT infrastructures for smooth operations, and we assist in designing and constructing these solutions, with maintenance support packages and alternatives provided post-implementation.
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End-User Computing
LEARN MOREOur expertise in Service Desk and Deskside Support has enabled clients to focus on their primary objectives while catering to end-user requirements in the rapidly evolving End-User Computing landscape.
