Frequently asked questions

​What is your return & exchange policy?

  • Faulty products may be retained for testing before exchange. Returned items must be well-maintained, showing no wear and tear or damage to the box/packaging. If no exchange is possible, a credit voucher may be offered, valid for 1 month with no extensions.

  • Unopened and unmarked products may be eligible for exchange at our discretion within 7 days of purchase. Customers can choose another item, paying the price difference.

  • Refunds, excluding delivery charges, are subject to approval. The refund will be issued using the original payment method. For credit card refunds, the same card used for the purchase must be presented.

  • Certain categories/brands are not eligible for the 7-day return policy. Please refer to the list of items on the following section.

  • If the return period has passed, customers should contact the brand's service center directly for repair or warranty claims, if applicable. It's advisable to contact the service center before visiting and bring the original receipt/invoice with the faulty product.

Are there any items that are not eligible for return or exchange?

No returns or refunds are permitted for the following:

  • Products with broken seals or opened packaging.
  • Items in working condition.
  • Products with cosmetic defects, accidental damage, or damage from misuse.
  • Software or digital downloads due to copyright infringement.
  • Desktop PCs, Notebooks, Tablets, and Microsoft Surface Devices (Please consult the brand's service center for assistance).

Do contact us to enquire if the purchased product is eligible for an exchange.

What is the timeframe for initiating a return or exchange?

Unopened and unmarked products may be eligible for exchange at our discretion within 7 days of purchase. Customers can choose another item, paying the price difference.

Do I need to provide a reason for returning an item?

We'd greatly appreciate it if you could share with us why you're returning the item and include a photo of the product, particularly if it's defective or if you received the wrong item. Your input helps us understand and address the issue more effectively.

How do I initiate a return or exchange process?

To initiate a refund or exchange, customers need to submit a returns request within 7 days of self-collection or delivery. Our customer service representatives will get in touch with you within 2 business days.

Upon approval, please return the product at the follow locations:

Singapore return location:

221 Henderson Road

#05-05 Henderson Building

Singapore 159557

Malaysia return location:

50-06-02, Level 6, Wisma UOA Damansara
50, Jalan Dungun, Bukit Damansara
50490, Kuala Lumpur

** Refund approvals are subject to management discretion. If your refund request is approved, please anticipate a processing period of up to 10 days.

What condition should the product be in for a return or exchange?

To ensure a smooth returns, please comply with the following requirements:

  • Return the item within 7 days of self-collection or delivery.
  • Include the guarantee card, a valid tax invoice, or receipt.
  • Ensure the return contains any free gifts, complete accessories, vouchers, and/or bundled products.
  • Return the item in its original packaging, which should be in good condition and include the price tag.

How long does it take to process a return or exchange?

Credit Card

Please note that it may take up to 10 days for the respective banks to process and officially approve the refund. Kindly allow for this buffer period before the refund is visibly reflected on your statement.



Can I return a product if it's damaged or defective?

Yes, you can return a product if it arrives damaged or defective. Please contact our customer support team for assistance.

Can I exchange or return an opened software?

All opened software including Office Suite, Anti-Virus, Games, and similar products, cannot be exchanged or returned. Once software has been opened, it is considered non-exchangeable and non-returnable. We recommend reviewing the product details and specifications carefully before making your purchase decision.

What shipping methods do you offer?

We offer the following shipping methods:

Standard shipping: 5 - 7 Business days

Express shipping: Next day delivery

How long does it take for orders to be processed and shipped?

Orders are typically processed and shipped within 1-2 business days.

Do you offer international shipping?

Unfortunately, at the moment, we're only able to provide shipping services to customers in Singapore and Malaysia for the majority of our products. We're continuously working to expand our reach and hope to offer shipping to more locations in the future.

What are the shipping costs?

Shipping costs vary based on the weight of the package. Please refer below for detailed information.

  • 0 - 5kg: $5
  • 5.1kg - 10.1kg: $7
  • 10.1kg - 15kg: $9
  • 15.1kg - 20kg: $11
  • 20.1kg - 25kg: $15
  • 25.1kg - 30kg: $18

Can I track my order once it's been shipped?

Yes, you can track your order using the tracking number provided in the shipping confirmation email.

Do you offer expedited shipping options for urgent orders?

Expedited shipping options are available for urgent orders. Additional charges may apply.

What happens if my order is lost or damaged during shipping?

In the rare event that your order is lost or damaged during shipping, please contact our customer support team for assistance.

Can I change the shipping address after placing an order?

We cannot change the shipping address after an order has been placed. Please ensure the accuracy of the shipping address during checkout.